At Ilayaval Boutique, customer satisfaction is our priority. Please read our Return, Refund & Cancellation Policy carefully before placing your order.
1. Return & Exchange Policy
We accept returns or exchanges only under the following circumstances:
- You receive the wrong product.
- You receive a damaged product.
- You receive a product that is significantly different from what was ordered.
Returns or exchanges will not be accepted for any other reasons, including change of mind, personal preferences, or incorrect size selection (where applicable).
2. Return & Exchange Conditions
To be eligible for a return or exchange, the following conditions must be met:
- An unboxing/open parcel video recorded from the moment the sealed package is opened is mandatory.
- The issue must be reported within 24 hours of the parcel being marked as delivered.
- The product must be unused, unwashed, and unworn.
- All original tags, labels, invoices, accessories, and packaging must be intact.
- The product must be returned in its original condition.
Important: Return or exchange requests without a valid unboxing video or those reported after 24 hours of delivery may not be accepted.
3. Non-Returnable Items
The following products are generally not eligible for return or exchange:
- Clearance Sale products
- Offer Sale products
- Discounted products
- Products purchased during special promotional campaigns
However, if such products are received in a damaged condition or if the wrong product is delivered, they will be eligible for return or exchange after verification.
4. Cancellation Policy
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
If you wish to cancel your order, please contact our customer support as soon as possible.
5. Refund Policy
Once the returned product is received and successfully verified by our quality team, the refund will be processed.
- Refunds will be issued through the original payment method whenever possible.
- If required, refunds may be processed via bank transfer.
- Approved refunds will be completed within 5–7 business days after verification.
- Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
6. Shipping Charges
Shipping charges are non-refundable, except in cases where:
- An incorrect product was shipped by Ilayaval Boutique.
- The product was received in a damaged condition due to our error.
7. Color & Product Disclaimer
We strive to display our products as accurately as possible. However, slight color variations may occur due to:
- Mobile screen settings
- Computer monitor settings
- Display brightness and resolution
- Lighting conditions during product photography
Additionally, handcrafted, handloom, printed, woven, embroidered, or dyed fabrics may have slight variations in color, texture, weaving, or patterns. These are natural characteristics of the product and should not be considered manufacturing defects.
8. Contact Us
For any return, refund, exchange, or cancellation requests, please contact us:
Ilayaval Boutique
Phone: +91 88258 27914
Email: Ilayavalboutique@gmail.com
We are committed to resolving genuine concerns promptly and ensuring a smooth shopping experience for our customers.
